Refund policy

Returns
You have 30 days from the time you receive your item to return it for a refund. Returns must be in new, unused condition to qualify. 

Sorry, we do not issue prepaid return labels. To begin the return process, please use our returns portal by clicking here.

Return address
hiKin Returns
4916 E Palo Brea Ln
Cave Creek, AZ 85331

You can always contact us for any return question at support@hikin.club.

Exchanges
For direct exchanges, please contact us at support@hikin.club.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once we have inspected your return and found it to be in unused condition, you’ll be automatically refunded on your original payment method within 10 business days. (Please remember it can take some time for your bank or credit card company to process and post the refund.)

If more than 15 business days have passed since we’ve received your return, please contact us at support@hikin.club.